Question 1

How does the service work?

Accepted Answer

We convert your PDF invoice into an e-invoice (XRechnung, ZUGFeRD) and send it directly to your invoice recipients or back to you. The transfer takes place either via email or AS2/SFTP connection.

Question 2

Can I test the service in advance?

Accepted Answer

A test is performed during setup and is not necessary beforehand. Our software learns to read your PDFs correctly, guaranteeing error-free operation. You will only be invoiced once the setup has been successfully completed.

Question 3

What does setup mean?

Accepted Answer

We teach our software how to read your PDFs. A fingerprint is created based on your sample documents.

Question 4

How secure is my customer data?

Accepted Answer

We operate in compliance with the GDPR and conclude a data processing agreement with you. We only use servers located within the EU and certified data centers.

Question 5

What requirements are necessary?

Accepted Answer

The document must be a text-based PDF. Scans or images cannot be processed. Text must be searchable and digitally modifiable.

Question 6

Is the software multi-tenant capable?

Accepted Answer

Yes, the software is fully multi-tenant capable and supports managing multiple tenants within one system.

Question 7

Can I send multiple documents for conversion at once?

Accepted Answer

Yes. You can send a PDF invoice by email and receive the generated e-invoice in response. Alternatively, invoices can be sent directly to your end customer.

Question 8

My invoices are only available as scans. Can they still be converted?

Accepted Answer

No. Only text-based PDFs can be processed. Scanned PDFs or images cannot be converted.

Question 9

What is a document layout?

Accepted Answer

A document layout refers to the structure and arrangement of information in your invoice, such as headers, footers, and item tables.

Question 10

What is a fingerprint?

Accepted Answer

A fingerprint is a one-time extraction script created for your individual document layout that enables accurate and error-free conversion.

Question 11

Will our layout remain the same?

Accepted Answer

Yes. Your layout remains completely intact. This applies to ZUGFeRD invoices created with PEDIF.

Question 12

How long does the conversion take?

Accepted Answer

The conversion usually takes place within one hour during business hours.

Question 13

Can I download the software?

Accepted Answer

No. The service runs exclusively on our servers within the EU. A local installation is not available.

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